Frequently Asked Questions
Everything you need to know about our design-led objects and services.
What materials do you use in your products?
We prioritize high-quality, enduring materials such as solid brass, stainless steel, and natural hardwoods to ensure every object develops a beautiful patina over time.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Duties and taxes are calculated at checkout for a seamless delivery experience.
How should I care for my metal objects?
Our metal products are uncoated and will oxidize naturally. You can maintain a bright shine using a standard metal polish, or allow them to age gracefully for a unique, weathered look.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within one hour of placement, and we will do our best to accommodate you.